Stop Solving the Same Equipment Problems Twice.
OnCallGrid captures repair knowledge, dispatches the right technician, and turns every repair into operational intelligence.
See how OnCallGrid helps maintenance teams capture, share, and reuse proven repair knowledge.
No CMMS replacement required. Works alongside your existing maintenance processes.
Field Verified Intelligence
Capture successful repairs from your own technicians.
Evidence-Ranked Intelligence
Surface proven repair outcomes, operational patterns, and manufacturer guidance when technicians need it most.
Manufacturer Guidance
Access relevant bulletins and service references when needed.
Built for maintenance teams, facility operators, and industrial service organizations that cannot afford to lose critical repair knowledge.
See OnCallGrid in Action
Enterprise dispatch assets
Built from the ground up for industrial facilities operations teams, field service organizations, and maintenance-driven enterprises across healthcare, logistics, manufacturing, and commercial real estate.
Dynamic On-Call Grid Roster
A clean, drag-and-drop calendar scheduling interface built for complex shift rotations, night shifts, and emergency backups.
Automated Twilio SMS Dispatches
Zero delay. No manual calling trees or missed midnight text messages. The software drops live dispatch logs straight to mobile devices.
Real-Time Incident Command Center
A live, streaming dashboard map and log displaying active after-hours calls, critical escalations, and response metrics.
SLA & Compliance Tracking
Automated time-stamping from the moment a call drops to the moment a technician arrives on-site, providing bulletproof verification data for commercial property managers.
The 3-Step Automation Pipeline
Intake & Parse
Emergency text messages, emails, or voicemail transcripts hit the OnCallGrid intake engine. The GRID™ Evidence Engine parses the facility location, asset type (e.g., Boiler, RTU, Pump), and priority level from the incoming alert.
Smart Match Routing
The engine checks the live after-hours roster. It automatically evaluates technician availability, regional coverage zones, and skill certifications to dispatch the absolute best-fit technician instantly.
Close the Loop
Real-time Twilio SMS alerts keep the tech, the dispatcher, and the facility client updated on ETAs, arrival times, and resolution details while tracking strict SLA windows.
Ready to streamline your after-hours dispatch?
Launch the OnCallGrid dashboard to see the live incident command feed and technician grid in action.