OnCallGrid is the dispatch operations platform built for plumbing and mechanical contractors who need after-hours coverage, SLA tracking, and automated technician routing.
Built from the ground up for emergency trades — plumbing, HVAC, mechanical, and facilities maintenance.
Keyword-driven intake parsing auto-assigns priority and routes incidents to the nearest available technician.
Real-time insurance expiry alerts and certification tracking prevent non-compliant dispatches before they happen.
Live countdown timers, breach warnings, and client-facing SLA dashboards keep every stakeholder informed.
Simulated Twilio SMS dispatch and transactional email summaries keep technicians and clients in the loop.
Overflow job routing to vetted partner firms with transparent earnings tracking and payout scheduling.
Color-coded priority rows, automated status escalation, and one-click technician reassignment.
A client call, SMS, or portal submission hits the system. Keywords are instantly parsed to assign priority and asset type.
The automated routing engine checks technician availability, insurance compliance, and location proximity before dispatching.
An SMS dispatch and email summary are sent. The technician acknowledges and heads to the site with full incident context.
Dispatchers and clients watch SLA timers, technician status, and resolution notes update live on the incident grid.
Launch the OnCallGrid dashboard to see the live incident command feed and technician grid in action.