From Incident to Institutional Knowledge — Automatically.

OnCallGrid runs a closed-loop pipeline that turns every after-hours call into operational intelligence the next dispatch can use.

Step 1

SMS, email, or voicemail hits the intake engine. Facility, asset, and priority are parsed automatically.

Step 2

The Evidence Engine ranks the incident against prior repairs, fault patterns, and manufacturer guidance.

Step 3

Best-fit technician is selected by availability, region, and certification — then notified via Twilio SMS.

Step 4

Technician arrives with the right context: prior fixes, parts used, and SLA window already on their phone.

Step 5

Resolution details, parts, and root cause are logged and ranked, sharpening every future dispatch.

Step 1
Incident
SMS, email, or voicemail hits the intake engine. Facility, asset, and priority are parsed automatically.
Step 2
GRID
The Evidence Engine ranks the incident against prior repairs, fault patterns, and manufacturer guidance.
Step 3
Dispatch
Best-fit technician is selected by availability, region, and certification — then notified via Twilio SMS.
Step 4
Repair
Technician arrives with the right context: prior fixes, parts used, and SLA window already on their phone.
Step 5
Knowledge Capture
Resolution details, parts, and root cause are logged and ranked, sharpening every future dispatch.

See it run on your facility

A 15-minute demo walks through a live incident from intake to knowledge capture.