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Every Capability OnCallGrid Ships With.

Built for maintenance teams, facility operators, and industrial service organizations that cannot afford to lose critical repair knowledge.

GRID Evidence Engine

Evidence-ranked intelligence for every repair decision.

  • Ranks prior repair outcomes against the current incident in real time.
  • Surfaces fault patterns across assets, sites, and technicians.
  • Links manufacturer bulletins and service references to the right asset.

Dispatch Management

Right technician, right asset, right time.

  • Live on-call roster with drag-and-drop shift rotations.
  • Smart-match routing by availability, region, and certification.
  • SLA timers from intake to on-site arrival to resolution.

Knowledge Capture

Stop solving the same equipment problems twice.

  • Every repair logged with root cause, parts, and resolution.
  • Searchable repair history at the asset and fault-code level.
  • Captured knowledge persists when technicians leave.

SMS Notifications

Zero delay. No manual calling trees.

  • Twilio-powered dispatch alerts to technicians and dispatchers.
  • Two-way SMS for acknowledgement, ETA, and status updates.
  • Client notifications on arrival and resolution events.

Reporting & Analytics

Bulletproof verification data for operations and clients.

  • MTTR, SLA compliance, and dispatch volume dashboards.
  • Per-asset and per-technician performance trends.
  • Exportable reports for facility owners and compliance audits.

See OnCallGrid in action

Walk through the platform with the founding team.

Schedule a 15-Minute DemoRequest a Pilot